RIGHT OF WITHDRAWAL (RETURNS)
1 We remind you that if you purchased our product for a purpose outside of the course of your business or trade (i.e. as end consumer), you have the right to withdraw from the contract governed by these General Terms and Conditions within fourteen days of receipt of the products, with no penalty and no obligation to provide grounds for doing so. Products may be returned using the simple procedure described in in Article 6.3 below or via the procedure described by the Consumer Code, summarized below.
2 To use the procedure described by the Consumer Code, you:
(a) Communicate to us your will to withdraw from the contract by sending a written document attached to the confirmation of acceptance of order, duly filled in, or any other written notice of your clear will to exercise your right to withdraw to PATTERNON (at JU di Daltin Juliana), Via Vittoria Colonna, 53, cap 20149, Milan, Italy. The notice must be delivered within fourteen business days of the date of receipt of the products
(b) Return – at your expenses – the products within a maximum of 14 days from the date of the communication, sending them to PATTERNON (at JU di Daltin Juliana), Via Vittoria Colonna, 53, cap 20149, Milan, Italy.
Returned products must be in the same condition in which they were received, with labels and cards intact, except for normal wear, and must be returned in their original packaging (the original packaging is an integral part of the product sold);
(c) We will not be responsible for refunding products sent by you but not received by us due to loss, theft or damage not attributable to us.
(d) We inform you that you have to bear the cost of returning the products.
(Consult the Consumer Code to learn more about your rights)
3 If you prefer, you can also exercise your right of withdrawal using the following procedure, which we have defined to offer you an easy service and with no risk of product loss during returns:
(a) Ensure that all products are in the same condition in which they were received and that they have not been used; remember that all cards must be attached to the products.
(b) Write us asking for the return form and the pre-filled label for the return.
(c) Prepare the package, inserting the return form and attaching the preprinted and prepaid DHL label to the original packaging. Be sure to cover the initial shipping address with the new label. This will ensure you will be refunded in the event of theft or loss during shipping
(d) Reserve package pickup: contact DHL by telephone or online, within 15 business days of the delivery date, to define the pickup date and address.
(e) If you chose the procedure pursuant to Article 6.3, we will withheld an amount equal to the double of the initial delivery costs from your refund as shipping costs of round and return.
In no way does this procedure limit the rights assigned to you by law. Therefore, you can also exercise your right of withdrawal under the conditions described in Article 6.2. Consider, however, that if you use our procedure, you can be certain of being reimbursed in the event of theft or loss during shipping to our warehouse.
4 If all of the conditions provided by art. 2 or art. 3 above are satisfied, you will receive an e-mail confirming acceptance of your return and we will refund the amounts paid deducting the delivery costs pursuant to Article 3(e) in any, within a maximum of 14 days from the date on which we are informed of your withdrawal. We remind you that we do not replace products, and that you can return your product using the procedure described in Article 3 only from the country in which the order was placed.
5 If this is not the case, or if one of the conditions above is not respected, we will notify you that the return has not been made correctly. If, in the meantime, the products have been returned to us, you can ask that they be returned to you, with shipping costs charged to you; otherwise, the returned products will remain with the Seller for three months, without you having the right to claim any amounts already paid. At the end of three months, the Seller may keep the merchandise which is the purpose of this contract, as a penalty, for failure on your part to take delivery.
6 The following products are not eligible for return:
- Downloadable products where the download is started upon your explicit consent and acceptance of losing his right of withdrawal.
- No returns are allowed for customized products.
